Terms of Service

TERMS OF SERVICE

Effective Date: August 8, 2026

Welcome to MAEVORK.

These Terms of Service ("Terms") govern your access to and use of maevork.com (the "Site") and your purchase and use of products and services offered through the Site (collectively, the "Services").

The Site and Services are operated by:

Dongfang Zheng Wushuo Information Technology Co., Ltd.

By accessing or using the Site, placing an order, or otherwise using our Services, you agree to be bound by these Terms and any policies referenced in them.

If you do not agree with these Terms, please do not use the Site or Services.

1. COMPANY INFORMATION

MAEVORK is operated by:

Company Name:
Dongfang Zheng Wushuo Information Technology Co., Ltd.

Business Address:
Room 105, No. 28 Hedi Road
Gancheng Town
Dongfang City
Hainan Province
China

Customer Support Email:
support@maevork.com

Phone:
+86 17608917551

Website:
maevork.com

2. ELIGIBILITY AND WEBSITE USE

You may use the Site only for lawful purposes and in accordance with these Terms.

By using the Site or placing an order, you represent that you have the legal capacity to enter into a binding agreement or are using the Site with the permission and supervision of a parent or legal guardian where required by applicable law.

You agree not to:

  • use the Site for fraudulent, unlawful, or abusive purposes;

  • provide false, misleading, or inaccurate information;

  • interfere with or disrupt the security or operation of the Site;

  • attempt to gain unauthorized access to the Site, customer accounts, servers, or systems;

  • upload or transmit malicious code, viruses, or harmful technologies;

  • scrape, copy, reproduce, or commercially exploit Site content without authorization;

  • infringe intellectual property or other rights of MAEVORK or any third party;

  • use the Services in violation of applicable laws or regulations; or

  • use automated systems to access the Site in a manner that places an unreasonable burden on our systems.

We reserve the right to restrict or terminate access to the Services where reasonably necessary to protect the Site, our customers, our business, or third parties.

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, specifications, ingredients, colors, sizes, availability, and other information displayed on the Site are accurate and current.

However, actual product appearance may vary slightly due to:

  • screen and device settings;

  • lighting or photography;

  • packaging updates;

  • manufacturing variations;

  • product improvements; or

  • other factors that do not materially affect the nature of the product.

We may update product information from time to time.

Product images are provided for illustrative purposes and should be considered together with the written product description.

Where ingredient information is provided, customers should review the ingredient list and product packaging before use, particularly if they have allergies, sensitivities, or known reactions to cosmetic ingredients.

4. COSMETIC PRODUCT USE AND SAFETY

MAEVORK products are cosmetic products unless expressly stated otherwise.

Product descriptions and information available on the Site are provided for general product information and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

You should use products according to the instructions provided on the product page or packaging.

Unless otherwise indicated:

  • products are intended for external use only;

  • avoid direct contact with eyes;

  • discontinue use if irritation or an adverse reaction occurs;

  • keep products out of reach of children where appropriate; and

  • review the ingredient list before use if you have known allergies or sensitivities.

If you have a medical condition, severe skin condition, known allergy, or concern regarding whether a product is appropriate for you, you should seek appropriate professional advice before use.

Nothing in this section limits any statutory rights or remedies available to you in relation to defective, unsafe, incorrectly described, or otherwise non-compliant products.

5. PRICES AND CURRENCY

Product prices are displayed on the Site in the currency applicable to the market or region selected or presented to you.

Where prices are displayed in United States dollars, the applicable currency may be shown as USD, US$, or another commonly recognized designation.

Prices may vary between markets as a result of:

  • currency conversion;

  • taxes or duties;

  • regional pricing;

  • shipping arrangements;

  • promotions; or

  • other legitimate market-specific factors.

The final price applicable to your order will be displayed before you complete checkout.

We reserve the right to change prices at any time before an order is placed.

Price changes will not normally affect an order that has already been accepted and paid for, except where permitted by applicable law in cases of an obvious pricing or technical error.

6. PRICING AND DISPLAY ERRORS

We make reasonable efforts to ensure that all prices, discounts, promotional information, and product details displayed on the Site are accurate.

Occasionally, a product may be displayed with an incorrect price, discount, currency, description, or other information due to:

  • technical errors;

  • currency conversion issues;

  • system synchronization errors;

  • typographical errors; or

  • other unintended mistakes.

If we discover an obvious pricing or product information error before fulfilling your order, we may contact you and provide the correct information.

Where permitted by applicable law, you may then choose to:

  • proceed with the order at the corrected price; or

  • cancel the affected item or order and receive a refund of any amount already paid for that item or order.

We will not use this provision to avoid honoring legitimate advertised prices or mandatory consumer rights.

7. PROMOTIONS AND DISCOUNTS

From time to time, MAEVORK may offer:

  • promotional pricing;

  • discount codes;

  • bundle discounts;

  • free shipping;

  • limited-time offers; or

  • other promotions.

Promotions may be subject to additional terms displayed at the time of the promotion.

Unless otherwise stated:

  • promotions cannot be combined;

  • discounts have no cash value;

  • promotional offers may be limited by time, territory, product, or availability; and

  • discounts apply only as described in the applicable offer.

Where a product is advertised at a discounted price, any displayed regular price, sale price, and discount percentage will be presented in accordance with applicable law.

8. ORDERS

Submitting an order through the Site constitutes an offer to purchase the selected products.

After you place an order, you may receive an automated order confirmation. Receipt of an automated confirmation does not necessarily mean that we have accepted the order in circumstances where additional verification is reasonably required.

We may review orders for:

  • payment authorization;

  • inventory availability;

  • shipping restrictions;

  • suspected fraud;

  • inaccurate customer information; or

  • other legitimate operational reasons.

Once an order is accepted, we will process it for fulfillment.

9. RIGHT TO REFUSE OR CANCEL ORDERS

To the extent permitted by applicable law, we may refuse or cancel an order where there is a legitimate reason to do so, including:

  • an obvious pricing or product information error;

  • the product is unavailable;

  • payment cannot be authorized;

  • the shipping address cannot reasonably be serviced;

  • we reasonably suspect fraud or unauthorized payment;

  • an order violates quantity restrictions or promotion terms;

  • the order appears to be placed for unauthorized resale or other prohibited activity; or

  • fulfillment would violate applicable law.

If we cancel an order after payment has been successfully collected, we will refund the applicable amount to the original payment method or another method permitted by applicable law.

Nothing in this section limits mandatory consumer rights.

10. PAYMENT

Payment must be made using one of the payment methods made available during checkout.

Depending on availability and location, payment services may be provided by third-party payment processors.

By submitting payment information, you represent that:

  • the information provided is accurate;

  • you are authorized to use the payment method; and

  • you authorize the applicable payment processor to process the transaction.

We do not guarantee that every payment method will be available in every location.

Additional terms imposed by a payment provider may apply to your use of that payment service.

11. TAXES, DUTIES, AND IMPORT CHARGES

The price displayed at checkout will indicate charges collected by us as part of your order.

Depending on your destination and applicable law, international orders may be subject to:

  • import duties;

  • customs charges;

  • local taxes;

  • brokerage fees; or

  • similar governmental charges.

Where these amounts are not collected by us at checkout, they may be assessed by local authorities or carriers.

Information regarding duties and taxes on the Site is provided subject to applicable law and the actual checkout configuration.

12. SHIPPING AND DELIVERY

Shipping options, estimated delivery periods, and applicable shipping charges are displayed on the Site or during checkout.

Delivery dates are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

  • customs processing;

  • carrier delays;

  • severe weather;

  • transportation disruptions;

  • public emergencies;

  • incorrect delivery information; or

  • other circumstances beyond our reasonable control.

We will take reasonable steps to address shipping problems brought to our attention.

Nothing in these Terms limits any mandatory rights you may have regarding delayed, lost, damaged, or undelivered goods.

Please refer to our Shipping Policy for additional information.

13. RETURNS, REFUNDS, AND CANCELLATIONS

Returns, refunds, exchanges, and order cancellations are governed by our Refund Policy / Return Policy, together with any mandatory consumer protection laws that apply to your purchase.

If applicable consumer law provides you with rights that are more favorable than our published policy, those statutory rights will apply.

Nothing in our Return Policy or these Terms is intended to exclude or restrict rights relating to:

  • defective products;

  • damaged products;

  • incorrectly supplied products;

  • products that do not match their description;

  • products that fail to meet mandatory quality requirements; or

  • other rights that cannot legally be excluded.

To request assistance with a return or refund, contact:

support@maevork.com

14. CONSUMER PROTECTION RIGHTS

We respect the mandatory consumer protection rights available to customers under applicable law.

Nothing in these Terms is intended to exclude, restrict, waive, or reduce any consumer right, guarantee, warranty, remedy, or protection that cannot legally be excluded or limited.

Depending on where you live, mandatory consumer laws may provide rights relating to matters such as:

  • accurate product and pricing information;

  • product quality and conformity;

  • misleading or deceptive commercial practices;

  • defective or damaged goods;

  • delivery;

  • cancellation;

  • returns and refunds;

  • warranties;

  • remedies; or

  • dispute resolution.

If the laws of your country, state, province, or other place of residence provide mandatory consumer protection rights, those rights will continue to apply notwithstanding any provision of these Terms.

Where there is a conflict between these Terms and a mandatory consumer protection law that applies to you, the mandatory consumer protection law will prevail to the extent of that conflict.

15. WARRANTIES AND STATUTORY GUARANTEES

Any product warranty expressly provided by MAEVORK is in addition to, and does not replace, mandatory statutory warranties or guarantees available under applicable consumer protection law.

Except for rights or warranties that cannot legally be excluded, the Services and Site are provided on an "as available" basis.

We do not guarantee that:

  • the Site will always be available without interruption;

  • the Site will always be free from technical errors; or

  • every feature will be available in every market.

Nothing in this section excludes warranties or guarantees that cannot legally be excluded.

16. INTELLECTUAL PROPERTY

All content made available through the Site, including:

  • the MAEVORK name;

  • logos;

  • trademarks;

  • product photographs;

  • graphics;

  • text;

  • designs;

  • website layout;

  • videos;

  • product presentation; and

  • other content,

is owned by MAEVORK, our licensors, or other applicable rights holders and is protected by applicable intellectual property laws.

You may access the Site for personal, non-commercial shopping and informational purposes.

You may not reproduce, distribute, modify, publish, commercially exploit, or create derivative works from protected Site content without prior authorization from the applicable rights holder, except where permitted by law.

Third-party trademarks, product names, or other intellectual property displayed on the Site remain the property of their respective owners.

17. REVIEWS AND USER CONTENT

If the Site allows customers to submit reviews, comments, photographs, feedback, or other content, you agree that the content you submit will:

  • reflect your genuine experience or opinion;

  • not contain knowingly false or misleading information;

  • not infringe another person's intellectual property or privacy rights;

  • not contain unlawful, threatening, abusive, or malicious material; and

  • otherwise comply with applicable law.

We may moderate or remove content where reasonably necessary for legal, security, fraud-prevention, or platform integrity reasons.

We do not require customers to provide positive reviews as a condition of receiving ordinary customer service.

18. THIRD-PARTY SERVICES AND LINKS

The Site may contain links to or integrations with third-party websites or services, including:

  • payment providers;

  • social media platforms;

  • shipping providers; and

  • other technology providers.

We do not control third-party services and are not responsible for their independent content, availability, privacy practices, or terms.

Your use of third-party services may be governed by separate terms and privacy policies.

19. PRIVACY

Our collection and processing of personal information is described in our Privacy Policy.

Please review the Privacy Policy before using the Services.

Where required by applicable law, additional privacy choices may be available regarding:

  • cookies;

  • marketing;

  • access to personal information;

  • correction;

  • deletion;

  • data portability; and

  • sale or sharing of personal information.

20. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, MAEVORK and Dongfang Zheng Wushuo Information Technology Co., Ltd. will not be liable for indirect, incidental, special, exemplary, or consequential losses arising solely from circumstances beyond our reasonable control or from misuse of the Site or products contrary to provided instructions.

This may include losses resulting from:

  • interruptions to website availability;

  • third-party service failures;

  • shipping disruptions outside our reasonable control;

  • unauthorized use caused by a customer's failure to protect account credentials; or

  • use of a product contrary to applicable instructions or warnings.

However, nothing in these Terms excludes or limits liability where such liability cannot lawfully be excluded or limited.

In particular, nothing in these Terms is intended to exclude or limit:

  • mandatory consumer remedies;

  • liability for fraud or fraudulent misrepresentation;

  • liability for willful misconduct;

  • liability for death or personal injury where exclusion is prohibited by applicable law;

  • liability for defective products where applicable product liability law does not permit exclusion; or

  • any other liability that cannot legally be excluded or limited.

Your statutory rights are not affected.

21. EVENTS BEYOND OUR REASONABLE CONTROL

We will not be responsible for delay or failure to perform an obligation where the delay or failure results from circumstances beyond our reasonable control, to the extent permitted by applicable law.

Such circumstances may include:

  • natural disasters;

  • severe weather;

  • war or civil disturbance;

  • government action;

  • transportation interruption;

  • telecommunications or internet failures;

  • labor disruption;

  • public health emergencies;

  • customs delays; or

  • major failures of third-party infrastructure.

Where such an event affects an order, we will take reasonable steps to communicate with you and minimize the impact where practicable.

This section does not remove rights that applicable consumer law gives you in relation to delayed or unfulfilled orders.

22. GOVERNING LAW

These Terms and your use of the Services are governed by the applicable laws of the People's Republic of China, taking into account the location of the company operating MAEVORK, except to the extent that mandatory laws in another jurisdiction apply to your transaction.

These Terms are governed by applicable laws, without limiting any mandatory consumer protection rights available to you in your place of residence.

Nothing in these Terms is intended to deprive you of the protection of mandatory consumer laws that apply in the country, state, province, or other jurisdiction in which you reside.

If a mandatory consumer protection law applicable to you conflicts with a provision of these Terms, that mandatory law will apply to the extent required.

23. DISPUTE RESOLUTION

If you have a problem concerning an order, product, refund, or the Services, we encourage you to contact us first at:

support@maevork.com

We will make reasonable efforts to investigate and resolve legitimate customer complaints.

If a dispute cannot be resolved informally, it may be submitted to a court or other competent authority having jurisdiction under applicable law.

Nothing in these Terms requires a consumer to waive access to a court, regulator, consumer protection authority, alternative dispute resolution mechanism, or other remedy where such a right cannot lawfully be waived.

24. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect:

  • changes to our Services;

  • changes to our business practices;

  • legal or regulatory requirements;

  • security requirements; or

  • other operational changes.

The updated version will be posted on the Site together with a revised effective date where appropriate.

Changes will not retroactively reduce mandatory consumer rights relating to transactions already completed except where permitted by applicable law.

Your continued use of the Services after updated Terms take effect constitutes acceptance of the updated Terms to the extent permitted by law.

25. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law or severed where necessary.

The remaining provisions will continue in effect.

26. NO WAIVER

If we do not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce that provision later.

No waiver will affect any mandatory right or remedy available to a consumer under applicable law.

27. ENTIRE AGREEMENT

These Terms, together with our:

  • Privacy Policy;

  • Refund / Return Policy;

  • Shipping Policy; and

  • any other policies or terms expressly incorporated by reference,

constitute the agreement governing your use of the Services and purchases from MAEVORK, subject to any mandatory rights available under applicable law.

28. CONTACT US

If you have questions, complaints, or concerns regarding these Terms, your order, or our Services, please contact us:

MAEVORK

Operated by:
Dongfang Zheng Wushuo Information Technology Co., Ltd.

Business Address:
Room 105, No. 28 Hedi Road
Gancheng Town
Dongfang City
Hainan Province
China

Email:
support@maevork.com

Phone:
+86 17608917551

Website:
maevork.com