Refund / Return Policy

Refund & Return Policy

At Maevork, customer satisfaction is important to us.

If you are not satisfied with your purchase, please contact our customer support team for assistance.

Return Period

Customers may request a return within:

30 days after receiving the order

Return Requirements

To be eligible for a return:

  • The product must be unused
  • The product must be in original packaging
  • Proof of purchase must be provided

Due to hygiene and safety considerations, opened or used cosmetic products cannot be returned unless they arrive damaged or defective.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery.

Please provide:

  • Order number
  • Photos of the product
  • Description of the issue

Our team will review your request and provide an appropriate solution.

Refund Processing

Once your refund request is approved, the refund will be issued to your original payment method.

Please allow:

5-10 business days

for the refund to appear depending on your bank or payment provider.