Refund / Return Policy

REFUND & RETURN POLICY

Effective Date: August 12, 2026

At MAEVORK, customer satisfaction is important to us.

This Refund & Return Policy explains the conditions and procedures for returns, refunds, damaged or defective products, incorrect items, and order cancellations.

MAEVORK is operated by Dongfang Zheng Wushuo Information Technology Co., Ltd.

Nothing in this policy is intended to limit any mandatory consumer rights available to you under applicable law.

1. RETURN PERIOD

You may request a return of an eligible product within:

30 days after receiving your order.

To start a return, please contact:

support@maevork.com

Please include your:

  • order number;

  • name;

  • email address used for the order;

  • product you wish to return; and

  • reason for the return.

Please do not send a return before contacting us.

If your return is approved, we will provide return instructions and, where applicable, the appropriate return address.

2. RETURN ELIGIBILITY

To qualify for a standard change-of-mind return, the product must generally:

  • be unused;

  • be unopened where required for hygiene or safety reasons;

  • remain in its original condition;

  • include its original packaging where reasonably applicable; and

  • be accompanied by proof of purchase or other information that allows us to identify the order.

We reserve the right to inspect returned products before approving a refund.

Normal inspection of a product or its packaging will not automatically make a product ineligible for return where applicable law provides otherwise.

3. COSMETICS, HYGIENE, AND OPENED PRODUCTS

Because MAEVORK sells cosmetic and personal care products, certain products may not be eligible for a change-of-mind return after their hygiene seal or other necessary protective seal has been broken, where applicable law permits such a restriction.

For hygiene and safety reasons, cosmetic products that have been substantially used generally cannot be returned solely because you changed your mind.

However, this restriction does not apply where the product:

  • arrived damaged;

  • is defective;

  • is unsafe;

  • is materially different from its description;

  • is the wrong product;

  • was supplied in the wrong quantity; or

  • otherwise qualifies for a return, refund, replacement, repair, or other remedy under applicable consumer protection law.

Nothing in this section limits mandatory statutory rights.

4. NON-RETURNABLE ITEMS

Subject to applicable consumer protection laws, the following may not qualify for a change-of-mind return:

  • opened cosmetic products where a hygiene or safety seal has been broken and the product is not suitable for resale for health or hygiene reasons;

  • substantially used products;

  • products damaged after delivery through misuse or improper handling;

  • products not purchased from MAEVORK;

  • products returned outside the applicable return period without a legal basis for return; or

  • other items expressly identified as non-returnable before purchase where such restrictions are permitted by law.

This section does not apply to defective, damaged, incorrect, unsafe, or otherwise non-conforming products where applicable law provides you with a remedy.

5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a product that is:

  • damaged;

  • defective;

  • incorrect;

  • materially different from what you ordered; or

  • missing from your shipment,

please contact us as soon as reasonably possible.

For faster investigation, we recommend contacting us within:

7 days after delivery.

Please email:

support@maevork.com

and provide, where reasonably available:

  • your order number;

  • the name of the affected product;

  • a description of the problem;

  • photographs of the product;

  • photographs of the packaging; and

  • any other information reasonably necessary to investigate the issue.

The 7-day notification period above is intended to help us investigate shipping and fulfillment issues promptly. It does not waive or limit any longer mandatory period or statutory remedy available to you under applicable law.

6. RESOLUTION FOR DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

After reviewing your request, where appropriate we may offer one or more of the following remedies:

  • replacement;

  • reshipment;

  • refund;

  • partial refund where appropriate and agreed;

  • return of the affected product; or

  • another remedy required by applicable law.

The appropriate solution will depend on the nature of the issue, product availability, applicable law, and the circumstances of the order.

If the problem resulted from our error or the product was damaged, defective, or incorrectly supplied, we will not require you to bear return shipping costs where applicable law requires us to cover those costs.

7. CHANGE-OF-MIND RETURNS

Eligible products may be returned within the 30-day return period if you simply change your mind, provided they satisfy the return requirements described in this policy.

For a change-of-mind return:

  • the product must meet the eligibility requirements above;

  • you must contact us before returning the product; and

  • you are generally responsible for the cost of returning the product unless we agree otherwise or applicable law requires otherwise.

We recommend using a trackable shipping method when returning a product.

MAEVORK is not responsible for a return shipment that is lost before it reaches the designated return location, except to the extent responsibility cannot legally be excluded.

8. RETURN SHIPPING COSTS

Change-of-Mind Returns

For eligible returns requested solely because you changed your mind, return shipping costs are generally the customer's responsibility unless:

  • MAEVORK expressly offers free returns;

  • we agree to cover the return cost; or

  • applicable law requires us to do so.

Damaged, Defective, or Incorrect Products

Where a return is necessary because MAEVORK supplied a damaged, defective, or incorrect product, we will provide an appropriate solution regarding return shipping consistent with applicable law.

Please contact us before sending the product.

9. ORIGINAL SHIPPING CHARGES

If shipping charges were separately paid when placing the order, those original shipping charges are generally not refundable for a voluntary change-of-mind return, except where:

  • applicable law requires a refund of those charges;

  • the return results from an error by MAEVORK;

  • the product was defective, damaged, or incorrectly supplied; or

  • we expressly agree otherwise.

Mandatory statutory refund rights remain unaffected.

10. HOW TO START A RETURN

To request a return:

Step 1 — Contact Customer Support

Email:

support@maevork.com

Include your order number and the reason for your request.

Step 2 — Wait for Return Instructions

Our customer support team will review your request and provide return instructions if the return is eligible.

Step 3 — Package the Product

Where applicable, securely package the product together with any required original packaging or accessories.

Step 4 — Send the Return

Send the product to the return address provided by our customer support team.

Do not automatically send returns to our company registration address unless our customer support team specifically instructs you to do so.

Our company address may not be the same as the return processing or fulfillment location.

11. RETURN ADDRESS

The appropriate return address may depend on:

  • the product;

  • your country or region;

  • the fulfillment location;

  • the reason for return; and

  • other logistical circumstances.

For this reason, please contact:

support@maevork.com

before sending any return.

We will provide the applicable return instructions and return destination.

Returns sent to an unauthorized address may experience delays in processing.

12. PROOF OF PURCHASE

We may require reasonable proof of purchase before processing a return or refund.

Acceptable information may include:

  • order number;

  • order confirmation email;

  • email address associated with the order; or

  • other transaction information that allows us to verify your purchase.

13. RETURN INSPECTION

After receiving a returned product, we may inspect it to confirm that it satisfies the applicable return conditions.

For change-of-mind returns, we may check whether:

  • the correct product was returned;

  • the product has been used;

  • a hygiene or protective seal has been broken;

  • the product has been materially damaged after delivery; and

  • required components or packaging are present.

We will not reject a return based on conditions that would unlawfully restrict mandatory consumer rights.

14. REFUND APPROVAL

Once your returned product has been received and reviewed, we will notify you whether your refund has been approved.

If approved, the refund will normally be issued to your:

original payment method.

Where refunding to the original payment method is not reasonably possible, we will contact you regarding an appropriate alternative.

15. REFUND PROCESSING TIME

After a refund has been approved and issued by us, please allow approximately:

5–10 business days

for the refund to appear in your account.

The actual processing time depends on your:

  • bank;

  • card issuer;

  • payment processor; or

  • payment method.

This processing period occurs after we have issued the refund and may be outside our direct control.

If more than 10 business days have passed after we confirm that your refund was issued, please contact:

support@maevork.com

16. PARTIAL REFUNDS

A partial refund may be considered where appropriate and permitted by applicable law, for example where:

  • the customer agrees to keep a product with a minor issue; or

  • another mutually agreed resolution is appropriate.

We will not use partial refunds to avoid providing a full refund, replacement, or other remedy where applicable law requires one.

17. EXCHANGES

If you wish to exchange an eligible product, please contact:

support@maevork.com

Exchange availability depends on product availability and the circumstances of the return.

For damaged, defective, or incorrect items, we may offer a replacement where appropriate.

If a requested replacement is unavailable, we may provide a refund or another remedy as required by applicable law.

18. ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible at:

support@maevork.com

We will make reasonable efforts to cancel the order if it has not yet entered fulfillment or been shipped.

However, we cannot guarantee that an order can be cancelled once processing or fulfillment has begun.

If an order has already shipped, you may need to wait until you receive it and then request a return under this policy.

Any mandatory cancellation or withdrawal rights provided by applicable law remain unaffected.

19. REFUSED OR UNCLAIMED PACKAGES

If a package is refused, unclaimed, or returned to sender, please contact us.

We will review the circumstances and determine the appropriate solution.

Where the return resulted solely from:

  • an incorrect address provided by the customer;

  • failure to collect the package;

  • refusal of a properly supplied order; or

  • another circumstance attributable to the customer,

reasonable shipping or return costs may be the customer's responsibility to the extent permitted by applicable law.

If the package was returned because of an error by MAEVORK or our fulfillment provider, we will provide an appropriate remedy.

20. LOST ORDERS

If your order has not arrived and tracking indicates a possible loss, please contact:

support@maevork.com

We may investigate the shipment with the applicable carrier or fulfillment provider.

If an order is confirmed lost, we will provide an appropriate remedy, such as reshipment or refund, in accordance with applicable law and the circumstances of the order.

21. PROMOTIONAL ITEMS, BUNDLES, AND SETS

If you purchased a bundle, multi-pack, promotional set, or other grouped offer, return eligibility may depend on the condition of all products included in that offer.

If only part of a bundle is returned, any refund will be calculated in accordance with the actual promotion and applicable law.

We will not apply a refund calculation that is misleading or inconsistent with the price and discount disclosed when you purchased the product.

For assistance with a bundle return, contact:

support@maevork.com

22. GIFTS AND PROMOTIONAL PRODUCTS

Where an order includes a free promotional gift, the treatment of the gift following a full return may depend on the terms of the promotion.

We may ask that the promotional product also be returned where permitted by law and where this condition was appropriately disclosed as part of the promotion.

Any adjustment will comply with applicable consumer protection law.

23. CONSUMER RIGHTS

This Refund & Return Policy provides MAEVORK's commercial return policy.

It does not replace, exclude, or restrict mandatory rights that may be available to you under consumer protection law.

Depending on your place of residence and the circumstances of the purchase, applicable law may provide additional rights concerning:

  • cancellation or withdrawal from an online purchase;

  • defective products;

  • damaged products;

  • incorrectly supplied products;

  • goods that do not match their description;

  • refunds;

  • replacement;

  • repair;

  • delivery; or

  • other remedies.

If mandatory consumer law applicable to your purchase provides you with rights that are more favorable than this policy, those mandatory rights will apply.

24. INTERNATIONAL CUSTOMERS

Consumer protection laws vary between countries and regions.

If you purchase products from MAEVORK from outside China, mandatory consumer rights in your place of residence may apply where required by applicable law.

Nothing in this policy is intended to deprive you of mandatory protections that cannot legally be waived by contract.

25. RELATIONSHIP WITH OTHER POLICIES

This Refund & Return Policy should be read together with our:

  • Terms of Service;

  • Shipping Policy; and

  • Privacy Policy.

Shipping delays, customs issues, address errors, and delivery matters may also be governed by our Shipping Policy.

If there is a conflict between our policies and a mandatory consumer protection requirement, the applicable mandatory law will prevail to the extent required.

26. CHANGES TO THIS POLICY

We may update this Refund & Return Policy from time to time to reflect changes to:

  • our products;

  • fulfillment procedures;

  • shipping processes;

  • business practices;

  • applicable laws; or

  • regulatory requirements.

The current version will be posted on our Site.

Updates to this policy will not retroactively remove mandatory rights relating to purchases already completed.

27. CONTACT US

For return, refund, exchange, damaged product, or order-related assistance, please contact us:

MAEVORK

Operated by:
Dongfang Zheng Wushuo Information Technology Co., Ltd.

Company Address:
Room 105, No. 28 Hedi Road
Gancheng Town
Dongfang City
Hainan Province
China

Customer Support Email:
support@maevork.com

Phone:
+86 17608917551

Website:
maevork.com

When contacting us about an existing purchase, please include your order number so that we can assist you more efficiently.