Shipping Policy

SHIPPING POLICY

Effective Date: August 12, 2026

Thank you for shopping with MAEVORK.

We are committed to providing customers with a reliable and convenient shopping experience. This Shipping Policy explains our order processing times, estimated delivery times, tracking procedures, customs responsibilities, and other important shipping information.

MAEVORK is operated by Dongfang Zheng Wushuo Information Technology Co., Ltd.

1. ORDER PROCESSING TIME

Orders are generally processed within:

1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Processing time refers to the time required to prepare, verify, pack, and hand your order to the shipping carrier. It does not include transit or delivery time.

During periods of unusually high order volume, promotional events, public holidays, or circumstances beyond our reasonable control, processing may take longer than usual.

If a significant delay affects your order, we will make reasonable efforts to notify you using the contact information provided with your order.

2. ESTIMATED SHIPPING TIME

After your order has been processed and shipped, the estimated delivery time is generally:

7–15 business days.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Actual delivery time may vary depending on factors including:

  • destination country or region;

  • shipping carrier;

  • customs clearance;

  • local postal services;

  • weather conditions;

  • public holidays;

  • transportation disruptions;

  • peak shopping periods;

  • local delivery conditions; or

  • other circumstances outside our reasonable control.

The estimated shipping time begins when the order has been handed to the shipping carrier, not when the order is originally placed.

3. SHIPPING DESTINATIONS

Shipping availability depends on the destination selected during checkout.

If your address is eligible for delivery, the available shipping options will normally be displayed during checkout.

We reserve the right to restrict shipping to certain countries, regions, addresses, or locations where delivery is unavailable, commercially impractical, or prohibited by applicable law.

4. SHIPPING COSTS

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on:

  • destination;

  • order value;

  • shipping method;

  • product quantity or weight; and

  • promotional shipping offers, where applicable.

Any free-shipping promotion is subject to the terms displayed on the Site at the time of purchase.

5. ORDER TRACKING

Once your order has been shipped, you will normally receive a shipping confirmation email containing tracking information where tracking is available.

Please allow approximately:

24–72 hours

after receiving your shipping confirmation for tracking information to begin updating in the carrier's system.

Tracking updates are controlled by the applicable shipping carrier and may occasionally be delayed.

A temporary lack of tracking updates does not necessarily mean that the package has stopped moving.

If your tracking information has not updated for an unusually long period, please contact us at:

support@maevork.com

6. CUSTOMS, TAXES, AND IMPORT DUTIES

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, handling fees, or other charges imposed by the destination country's customs authorities or local government.

Unless expressly stated at checkout that such charges are included, these amounts are generally not included in the product or shipping price charged by MAEVORK.

Where applicable, customers are responsible for customs duties, taxes, or import charges assessed by their local authorities.

Customs procedures and charges vary by country or region, and we do not control the amount or timing of charges imposed by customs authorities.

We recommend checking the applicable import requirements in your country or region before placing an international order.

7. CUSTOMS DELAYS

International packages may occasionally be delayed while undergoing customs inspection or clearance.

Customs clearance times are controlled by the relevant governmental authorities and are outside our direct control.

We will provide available shipping and tracking information where reasonably possible, but we cannot guarantee how long customs clearance will take.

Nothing in this section limits any mandatory consumer rights available to you under applicable law.

8. CORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully review:

  • recipient name;

  • street address;

  • apartment, suite, or unit number;

  • city;

  • state or province;

  • postal or ZIP code;

  • country or region;

  • telephone number; and

  • other relevant delivery information

before completing checkout.

Incorrect or incomplete information may result in delays, failed delivery, or the package being returned to the sender.

9. ADDRESS CHANGES

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at:

support@maevork.com

Please include your order number and the correct address.

We will make reasonable efforts to update the shipping information if the order has not yet been processed or transferred to the carrier.

However, once an order has been shipped, we may not be able to change or redirect the delivery address.

Address changes after shipment may also be subject to the carrier's policies.

10. INCORRECT OR INCOMPLETE ADDRESSES

If delivery is delayed or unsuccessful because the customer provided incorrect or incomplete shipping information, we will assist where reasonably possible.

However, to the extent permitted by applicable law, additional shipping costs resulting solely from an incorrect or incomplete address provided by the customer may be the customer's responsibility.

This does not affect your rights where a delivery problem was caused by an error made by MAEVORK or our service providers.

11. FAILED DELIVERY AND RETURNED PACKAGES

A package may be returned to the sender for reasons including:

  • incorrect or incomplete address;

  • recipient unavailable;

  • unsuccessful delivery attempts;

  • unclaimed package;

  • refusal of delivery;

  • customs issues; or

  • carrier restrictions.

If your order is returned to the sender, please contact:

support@maevork.com

We will review the circumstances and advise you regarding available options, which may include reshipment or a refund where appropriate.

Any additional shipping charges will be handled in accordance with the circumstances of the return and applicable consumer law.

12. LOST PACKAGES

If your package appears to be lost in transit, please contact us at:

support@maevork.com

and provide your order number and tracking information.

We may ask you to allow reasonable time for the carrier to investigate the shipment.

Where appropriate, we may work with the carrier or fulfillment provider to investigate the loss and determine an appropriate resolution.

Nothing in this Shipping Policy limits any rights you may have under applicable law in relation to goods that are not delivered.

13. PACKAGES MARKED AS DELIVERED

If tracking information shows that your package has been delivered but you cannot locate it, we recommend that you:

  • check the delivery location around your property;

  • ask household members or neighbors whether they accepted the package;

  • check with reception, building management, or a mailroom where applicable; and

  • contact the shipping carrier for additional delivery information.

You may also contact us at:

support@maevork.com

and we will provide reasonable assistance based on the available shipping information.

14. DAMAGED PACKAGES OR PRODUCTS

If your order arrives damaged, please contact us as soon as reasonably possible at:

support@maevork.com

Please provide:

  • your order number;

  • a description of the issue; and

  • clear photographs of the damaged product and packaging, where reasonably available.

This information may help us investigate the issue with the shipping or fulfillment provider.

Where a product is damaged, defective, incorrect, or otherwise does not comply with applicable consumer protection requirements, your rights will be handled in accordance with our Refund / Return Policy and applicable law.

15. SPLIT SHIPMENTS

In some circumstances, products from the same order may be shipped separately.

If your order is divided into multiple shipments, you may receive separate tracking numbers or delivery notifications.

Receiving only part of an order does not necessarily mean that the remaining items are missing.

Please review all tracking information associated with your order before contacting customer support.

16. SHIPPING DELAYS

While we make reasonable efforts to provide accurate delivery estimates, delays may occur because of circumstances beyond our reasonable control.

Examples include:

  • severe weather;

  • customs inspections;

  • transportation disruptions;

  • carrier network congestion;

  • public emergencies;

  • government restrictions;

  • labor disruptions;

  • natural disasters; or

  • other major logistical events.

We are not responsible for delays solely caused by circumstances beyond our reasonable control to the extent permitted by applicable law.

However, nothing in this Shipping Policy excludes or limits any mandatory rights you may have regarding delayed or undelivered goods.

17. ORDER CANCELLATIONS

If you wish to cancel an order before it has shipped, please contact us as soon as possible at:

support@maevork.com

We will make reasonable efforts to process your cancellation request.

However, we cannot guarantee that an order can be cancelled once processing or fulfillment has begun.

Orders that have already shipped may need to be handled under our applicable Refund / Return Policy.

Any mandatory cancellation rights provided by applicable consumer law remain unaffected.

18. CONSUMER RIGHTS

Nothing in this Shipping Policy is intended to exclude, restrict, or waive any consumer protection right that cannot legally be excluded.

Depending on where you live, applicable consumer protection laws may provide rights concerning:

  • delivery within an agreed or reasonable period;

  • lost or undelivered goods;

  • damaged goods;

  • defective products;

  • incorrect products;

  • refunds;

  • replacement products; or

  • other remedies.

If a provision of this Shipping Policy conflicts with a mandatory consumer protection law that applies to your purchase, the mandatory law will apply to the extent of that conflict.

19. RELATIONSHIP WITH OTHER POLICIES

This Shipping Policy should be read together with our:

  • Terms of Service;

  • Refund / Return Policy; and

  • Privacy Policy.

If you are requesting a return, refund, or replacement after receiving an order, please refer to our Refund / Return Policy.

20. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time to reflect changes to:

  • shipping providers;

  • fulfillment processes;

  • delivery services;

  • applicable laws;

  • our business operations; or

  • other relevant circumstances.

The current version will be posted on our Site.

Changes will not limit mandatory consumer rights relating to orders already placed.

21. CONTACT US

If you have questions about shipping, delivery, tracking, or an existing order, please contact us:

MAEVORK

Operated by:
Dongfang Zheng Wushuo Information Technology Co., Ltd.

Company Address:
Room 105, No. 28 Hedi Road
Gancheng Town
Dongfang City
Hainan Province
China

Customer Support Email:
support@maevork.com

Phone:
+86 17608917551

Website:
maevork.com